Quality, Audit and Improvement Workshop 2019

An workshop with taught, discussed and interactive elements plus practical activities on quality, audit, root cause analysis and improvement.

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13th June 2019
Venue: Hilton London Croydon


  • Understand the definitions of quality & audit
  • Understand the relationship between quality, audit and improvement
  • Understand the cyclical nature of audit
  • Understand the processes involved in audit
  • Utilise audit tools to undertake an audit
  • How to follow an audit through logically and derive improvement points from it
  • Learn how to develop and refine an audit tool
  • Understand root cause analysis and how to establish corrective and preventive actions from this

Event contact details

Sue Alexander Telephone: 020 8661 3354


Hilton London Croydon 101 Waddon Way Purley Way Croydon CR9 4HH