Quality, Audit and Improvement Workshop October 2019

An workshop with taught, discussed and interactive elements plus practical activities on quality, audit, root cause analysis and improvement.

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21st October 2019
Venue: Hilton London Croydon

Understand the definitions of quality & audit
Understand the relationship between quality, audit and improvement
Understand the cyclical nature of audit
Understand the processes involved in audit
Utilise audit tools to undertake an audit
How to follow an audit through logically and derive improvement points from it
Learn how to develop and refine an audit tool
Understand root cause analysis and how to establish corrective and preventive actions from this

Reflection topics: the value of reporting near misses; how to focus on continual quality improvement based on the application of audit processes and incident reviews.

Event contact details

Sue Alexander Telephone: 020 8661 3354


Hilton London Croydon 101 Waddon Way Purley Way Croydon CR9 4HH