Speakers
The Association of Clinical Biochemistry & Laboratory Medicine
This presentation will explore the adaptations needed to ensure patients can understand and utilise their results.
Background:
The move to start providing patients with direct access to their results introduces challenges around how these results are relayed. Getting the language right will be key to ensuring that these results are understood by patients, enhance self-monitoring and self-management, and prevent additional anxiety. But what is the ‘right language’?
What will happen in this session?
In this session we will consider why it is so important to get the language right, review examples of common words and phrases that may prevent understanding, cause misunderstanding or raise concerns, and discuss alternatives and potential solutions.
Lindsey is Lead Lay Representative for MAHSE’s STP Blood Science Pathway, and the University of Manchester’s MSc Immunology & Biochemistry courses.
Her work around language has included developing a programme to help students develop the skills to communicate their work to the public, leading on the Daily Definition Challenge; a project exploring the public’s understanding of words used by healthcare scientists, and delivering lay language sessions to students, researchers and NHS scientists.
She is also a public contributor in health research, and has assisted with research into patients' experiences, needs and expectations regarding online access to their primary care record, and is currently a PPI co-applicant on research investigating the challenges faced by patients from underserved populations in understanding their primary care consultation notes and exploring solutions.