CONGRESS 2023 - Rudeness costs lives
Many reports have demonstrated the correlation between good team working and better outcomes. This talk explores the value of civility and the cost to our patients of rudeness in the workplace.
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28th September 2023
Venue: The International Convention Centre (ICC), Birmingham
Learning outcomes
Delegates attending this presentation will understand from the perspective of quality management:
- The importance of teamwork and civility
- Impact on patient care due to incivility