Quality Management Programme Monday - IBMS Congress 2022

13.00 ISO 15189 it’s all about the patient: What to expect from the new version Dr David Ricketts, Health Services Laboratories LLP 13.30 Quality for the patient, not just for the sake of it Shauna McAuley, Belfast Health and Social Care Trust 14.00 Learning from excellence – recognising when things go right Dr Adrian Plunkett, Learning from Excellence, Birmingham Women’s and Children’s NHS Foundation Trust 14.30 Investigation of serious incidents – what to do when things go wrong Nigel Coles, Birmingham Women’s and Children’s NHS Foundation Trust 15.45 Ensuring quality in an emergency situation Jessica Dixon, Milton Keynes University Hospital NHS Foundation Trust 16.15 Maintaining a permanent state of readiness John Ringrow, UKAS 16.45 Remote auditing David Wilson, IBMS Specialist Advisor, Immunology

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